Quantum Advisory welcomes The Pensions Regulator’s (tPR) updated administration guidance

Quantum Advisory welcomes The Pensions Regulator’s (tPR) updated administration guidance published on 9 December 2025.  

The refreshed guidance reflects that high-quality administration is fundamental to achieving good outcomes for pension savers. It sets clear expectations for trustees and administrators and provides clarity in core areas, including:

• Member communications – having multiple channels available to members and allowing them to set preferences
• Data management and quality – ensuring administrators have adequate controls, provide regular data reports, and have robust data improvement plans
• Disaster recovery and business continuity – having arrangements in place to manage risks that would have a significant impact on scheme administration and member data
• IT system governance, directing trustees to ensure system adequacy, change control processes, and regular backups.

We support the new emphasis on the quality and accuracy of administration services, looking beyond just SLA timeliness. 

We also endorse the focus on the experience and qualifications of administrators which is fundamental to providing a quality experience to members and trustees, pairing this with independent accreditations to ensure adequate controls and policies are in place to mitigate risk and ensure a high-quality service to trustees and members.  

Wendy Davies, Pensions Administration Operations Manager commented:
“We recognise that providing a good experience for members is key to a quality administration service so welcome tPR’s updated administration guidance as a practical framework to strengthen administration.  It reinforces Quantum’s view that administration is strategic and not a back-office function”.  

Click here to read the consultation from the tPR in full.